Onne Support Bank
Onne Support Bank is based on buying a "bank" of time. This can be used when you need assistance with special projects, to cover holidays or busy periods without hiring additional staff or simply when you need advice.
Importantly, it provides you with an SLA rather than being placed at the bottom of the queue!
The Support Bank is a pre-paid service and includes the following:
- SLA with guaranteed response times
- No annual contract
- Pro-active network/server monitoring
- Service levels to meet your business requirements
- Monthly statements
- Bank time until you need it
- Flexible support when you need it
- Choose how much support you need
If your not sure on what level of service you require, buy a small amount of Support Bank Time.