Onne Support
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As a Manchester IT Support Company we offer two different options, Onne Standard and Onne Plus.
Both provide comprehensive and unlimited software and hardware support for a fixed monthly fee.
We constantly monitor changes in technology so we are able to quickly and efficiently deal with any issue or problem on your systems.
Key benefits include:
| Onne Standard | |
| Unlimited telephone helpdesk & e-mail support | |
| Unlimited remote management of server(s) | |
| Pre-emptive maintenance visits | |
| 24/7 server, backup and internet monitoring | |
| No travel time & expenses charge | |
| Reduced rate for consultancy services | |
| Additional benefits when sourcing new hardware | |
| Reduced rate for on-site support | |
| Onne Plus has these additional features | |
| Service level agreement (SLA) | |
| Extended Cover (8.00am to 6.00pm) | |
| Unlimited on site support | |
| Helpdesk interactive support | |
| Incident cover for Virus & Spyware Infections | |
| Quarterly Performance, Support Call & Service Level Report / Review |