As a Manchester IT Support Company we offer two different options, Onne Standard and Onne Plus.
Both provide comprehensive and unlimited software and hardware support for a fixed monthly fee.
We constantly monitor changes in technology so we are able to quickly and efficiently deal with any issue or problem on your systems.
Key benefits include:
|Unlimited telephone helpdesk & e-mail support|
|Unlimited remote management of server(s)|
|Pre-emptive maintenance visits|
|24/7 server, backup and internet monitoring|
|No travel time & expenses charge|
|Reduced rate for consultancy services|
|Additional benefits when sourcing new hardware|
|Reduced rate for on-site support|
|Onne Plus has these additional features|
|Service level agreement (SLA)|
|Extended Cover (8.00am to 6.00pm)|
|Unlimited on site support|
|Helpdesk interactive support|
|Incident cover for Virus & Spyware Infections|
|Quarterly Performance, Support Call & Service Level Report / Review|